Frequently Asked Questions (FAQ)
  • Account

  • Do I have to register to shop at

    We prefer you register at, but it is not mandatory. Instead, you need a Facebook or Google Account to sign in. We do not store your Social Login Passwords so that your privacy is ensured.Registering at would help you to store your information with us and you do not have to enter your details everytime you shop with us.

  • What are the benefits of creating an account on

    Creating an account on helps you in many ways: 1) Track Order: Track or Cancel your Order anytime 2) My Profile: View your account detail such as Username, Email, Password, etc. 3) Change Password: Change your password. You will also be eligible to receive ongoing discounts and offers.

  • Are there any registration charges for creating an account on

    No, there are no registration charges for creating an account with us. It is absolutely free of cost.

  • What should I do if I have trouble with logging in?

    If you have trouble logging in, please follow these instructions: 1) Check your login details. Your login username is the e-mail address you used for registration. 2) Please make sure that your web browser accepts cookies. 3) If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the ‘Sign in’ page. 4) If you are still unable to access your account, please contact Customer Care helpdesk and indicate the problem. We will assign you with a new password, and you can change it once you log in. Please note that sometimes the problem might be caused due to system maintenance at our end. In such a case, please wait for 30 minutes and try again.

  • Should I be concerned about the privacy of my personal details I have shared with

    Don't worry! We are absolutely committed to safeguarding your personal information. The personal information collected is done to enable us to send you the products you have ordered and to validate your identity, as well as to provide us with a way to get in touch with you. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. We do not pass on, trade or sell your personal information to anyone.

  • If I add few products in my wish list, will it expire after few days?

    Definitely Not! You can save the products you like in your wishlist for future purchase so that you can find it easily. The price and availability of products remain subject to change. Your Wishlist serves only to remind you of products that you wish to buy. If the product is discontinued, it will be removed from your wishlist.

  • What should I do if I forget my password or my password does not work?

    Do not worry. Follow these steps mentioned below to reset your password: 1) Click on "LOGIN" on the top right side of the homepage. 2) Click on the Forgot your Password link displayed on the page. 3) Enter your registered e-mail id and you will receive a link to reset your password in your mailbox.

  • Would my account be deleted if I do not shop for a period of time?

    No. Your account does not have an expiration date. You can shop on our site anytime and discover exciting offers.

  • Are there any offers or coupons to use?

    Yes, there are periodical offers, which show up on the homepage. Coupons, if applicable, will be accepted while you checkout.

  • Order Tracking

  • How do I know my order is confirmed?

    Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you about the confirmation.

  • What is order verification? Why is it required?

    Order verification is done by for all cash on delivery orders. It ensures authenticity of the order placed and makes sure there is no inconvenience caused to the customer.

  • How do I check the status of my order?

    Select the TRACK ORDER option at the top right corner of the page to get information about your order.

  • Why have I not received my order yet?

    Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Select the TRACK ORDER option at the top right corner of the page to get the current status of your order.

  • Do I have to pay any shipping and delivery charges?

    Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location. For most products on, the shipping and delivery is provided free of cost..

  • Is it possible to choose my preferred delivery partner?

    We have partnered with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.

  • What should I do if I find my package opened or tampered with upon delivery? tries to ensure that your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by mailing to or call us at +91-7305991401 . We will look at it immediately and get back to you.

  • Why did I receive a partial order?

    We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry, your order is on its way to you! The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfil your order, we will refund you the full payment made towards that particular product, at the earliest.

  • Cancellation & Replacements

  • How do I cancel my order?

    If you wish to cancel your order, please follow these steps: 1) Go to TRACK ORDER at the top-right corner of the page. 2) Click on the Cancel link against the particular order. 3) Once the cancellation request is created, we will ensure that the cancellation is processed on priority.

  • How do I place a replacement request on

    To place a replacement request for a product you bought at, Mail us to or call us at +91-7305991401. We will ensure that the replacement request is processed as soon as possible.

  • Can I cancel my order if delivery is taking too much time?

    Yes, you may cancel your order if the order has not been shipped yet. To cancel your order go to TRACK ORDERS at the top-right corner of the page.

  • Why was my order cancelled by

    We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons: 1) If product is out of stock or is discontinued 2) Inaccuracies or errors in pricing information We will inform you about the cancellation of your order and share details if partial order or whole is cancelled. We will contact you if any additional information is required to accept your order.

  • If I receive a wrong product, can I get it replaced?

    We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.

  • If I receive a physically damaged product, can I get it replaced?

    Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps: 1) On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. 2) If you are concerned, don't open the product yourself. Call the customer care at +91-7305991401. for further assistance.

  • I have requested a replacement, when will I receive it?

    Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/sms advising you on the estimated delivery date. Based on customer location, delivery span varies.

  • What if I choose to have my order replaced and the product is sold out?

    Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.

  • I want to cancel my order and need a refund. Is that possible?

    Refund is provided only when wrong product is delivered or damaged and the actual product is out of stock with the sellers.

  • Shipping & Delivery

  • Can I open and check the contents of my package before accepting delivery?

    Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders. However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle by mailing us to or calling us at +91-7305991401.

  • Why does the dispatch time vary from seller to seller??

    Dispatch time varies depending upon the location of the vendor and serviceability of courier partner in that area. Usually, your order will be dispatched within 1-2 business days.

  • How are items packaged?

    All items are carefully and safely packed and sealed to ensure that they are not damaged during Shipping. Our delivery partners are trained to handle your precious cargo with extreme care.

  • What is the difference between dispatch and delivery?

    Dispatch refers to packing and shipping of your order. This means that the order is on its way to your delivery address. Delivery date is the date on which your order will be delivered to the delivery address mentioned by you while placing the order.

  • Are in-transit products insured?

    All in-transit items are insured. In case on opening the item if you feel that the item is damaged you can place a replacement request.

  • Do I have to pay any shipping and delivery charges?

    Most of the products on have free delivery which means you don't have to pay anything extra as delivery charges. In case there is a delivery charge applicable to a product, then the same will be mentioned on each product page. The charges will vary depending on your location.

  • Is it possible to choose my preferred delivery partner?

    For a smooth delivery of your orders, we have partnered with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future. Courier partner is selected based on their serviceability in a particular pin code. It is possible that a particular courier partner is serviceable in a particular pin code but does not have the infrastructure to deliver heavy items in the same pin code like TV, AC's, etc.

  • Do you ship internationally?

    Unfortunately, we do not deliver products internationally at this point in time. However, you can place your orders to Chennai from any part of the world.

  • Retailers

  • How do I register myself as a retailer on

    In order to register, please fill a simple registration form Here We will respond to you after reviewing your information at the earliest.

  • I don’t have prior experience of online selling or I don’t have any website or any online store?

    We are here for you, Selling on is very easy and we will guide you to make our partnership successful. You do not need any Website or any other Online Store to Sell on

  • What are the charges to Sell on charges a small fee to list your catalogue online. You also pay a small commission for what you sell. The commission structure is shared and agreed with you at the time of registration.

  • Who can sell on

    To sell on you should be able to meet following criteria: 1) You should be authorised to sell in India 2) You can only sell new and genuine products through 3) You can be any of the following: Manufacturer, Wholesaler, Distributor, Retailer 4) There are few exceptions to the rule for which you may contact us.

  • What products can I sell on

    You can sell items in the following categories: 1) Baby Products, Beauty, Books, 2) Consumer Electronics (including Cameras and Video Games - Consoles), 3) Digital Accessories (including Mobile Accessories, Electronics Accessories and PC Accessories), 4) Home, Jewellery, Kitchen, Luggage, 5) Mobile Phones, Movies, Music, Personal Care Appliances, 6) Personal Computers, Tablets, Toys, 7) Video games (consoles and games), Watches, 8) Furniture and Home Furnishings, Stationaries, 9) Men and Women Clothing, 10) Men and Women Accessories (Footwear, Bags, Sunglasses, Perfumes), 11) Health and Sport Accessories (Nutritions, Exerciser, Treadmills, Sports Goods etc), Further detailed categories can be seen on our home page. More categories are coming soon. Please Contact Us to know more.

  • How do I list my products on

    Once the registration process is complete our team will work closely with you to create your online catalogue. You will also be given access to online panels through which you can easily manage your listings.

  • How does selling on work?

    Selling on is very easy. 1) First you list the products that you want to sell on 2) Customer sees your product and makes a purchase. 3) You will receive an email to ship the product. 4) You deliver the product to the customer and confirm shipment. 5) will deposit the funds into your bank account (as per the payment term) after deducting its fees.

  • Can I sell outside Chennai through

    No. At this time, allows shipments only within Chennai.

  • Can I cancel my subscription?

    Mail us to retailer We will confirm with you and start the cancellation process.

  • If I list my products on, will the customer know that he or she is purchasing from me on

    We will clearly indicate on our product detail pages and offer listing pages that the product is sold by you and the invoice will carry your name.